The system relies on a relational integrity for storage of data. When deleting records, an internal check is performed to verify if related record/s exist/s. If no relation record exists, the delete command will hard delete. Else a soft delete is performed.

For example, deleting a User could either be hard or soft depending on an internal check if there are tickets for that user in the desk. The row would turn grey if there are tickets in the system. If not tickets are found, or if all tickets for the users have been deleted, the user would be hard deleted.

Before sending out an email to the Reported By user, an internal check is performed to evaluate if the user is also part of the Assigned Group. To avoid noise, if the Reported By user is also in this distribution list, the mail is dropped and only one mail is sent.

New Features
- Send mail To Group if mail logged to Spam (for mails sent to Mail log)
- Email templates can now include User information like Ad Attributes
- Ticket Que Snapshot for displaying on large screen in your NOC centre. Check this article
- Reported By search now works on First name, Last Name, Email, or Login name
- Asset master dropdown on tickets is now a listbox saving an extra click and convenient display of asset lists

Fix:
- Optimised license management for faster load times
- Active Directory issue on updated records are now synced using record GUID
- Bad emails without To coming into Invicta are now handled
- Improved logging of email cron

New Features:
- Can now re-assign Group or Assigned To from Bulk actions
- Can get User AD details in emails generated
- Deactivated AD accounts cascaded to Invicta can be re-enabled in Invicta. Account in AD needs to reactivated manually else account will go back to de-activated state in Invicta. This is only for reactivating the account within Invicta

Fix:
- Some mail servers did not accept delete commands correctly. This fix attempts to improve the feature
- Other general application performance improvements

New Features:
- Reminders (upto three) can now be sent for tickets in pause state, for example Waiting or Resolved
- Analyst comments on tickets can now be Restricted so that these are not visible to customers
- Configuration option now available so that any staff member can be allowed, or disallowed to view a ticket if not in the assigned group
- Debuggers now available for tracing server communications for outgoing and incoming emails
- Mail Commands introduced: Read more here
- SCCM Manual sync now available

Fix:
- Rich text mails formatting now allows more formats to pass through
- Folder permissions sometimes are not returned properly on some servers
- Logging improved to prevent redundant data on certain internal tasks
- SCCM authentication issue on some servers
- Status settings interface waiting drop down change not saving for some versions of browsers
- Email character conversion could be "undefined" for some mail transport systems
- Calendar icon improper rendering on some browsers

New Features:
- Bulk Actions/updates for tickets now possible (under List Incidents and List SRs)
- Zenworks Configuration Manager integration now available
- External events can now be captured from any source: Generic Event processor
- Ability to capture email if coming from Important person by creating service prefixed with "imp-" and adding From Address
- System Overview feature added under Application settings

Fix:
- Inline images in email getting lost
- Forwarded emails, forwarded section is getting removed
- XLS attachments gets corrupted on download
- Ticket increase text area size of ticket description
- Asset Master From Address can now accept multiple from addresses separated by comma (,)
- Some Active Directory responses cut off number of records at an arbitrary number
- Breach showing incorrect on few instances because of incorrect time values returned on some servers
- Group mail does not go if "Aissgned to is Empty" is not checked
- Logging improved to prevent redundant data on certain internal tasks
- SCCM authentication issue on some servers
- SCCM Manual sync now available
- Status settings interface waiting drop down change not saving for some versions of browsers
- Session isolation improved for multiple installations on the same server
- Page titles are now read from applications's settings instead of ini file
- Drop mails originating from own From Address: some servers incorrectly report sent (ougoing) emails as new email