New Features:
- Reminders (upto three) can now be sent for tickets in pause state, for example Waiting or Resolved
- Analyst comments on tickets can now be Restricted so that these are not visible to customers
- Configuration option now available so that any staff member can be allowed, or disallowed to view a ticket if not in the assigned group
- Debuggers now available for tracing server communications for outgoing and incoming emails
- Mail Commands introduced: Read more here
- SCCM Manual sync now available

Fix:
- Rich text mails formatting now allows more formats to pass through
- Folder permissions sometimes are not returned properly on some servers
- Logging improved to prevent redundant data on certain internal tasks
- SCCM authentication issue on some servers
- Status settings interface waiting drop down change not saving for some versions of browsers
- Email character conversion could be "undefined" for some mail transport systems
- Calendar icon improper rendering on some browsers