This is a fantastic new feature introduced in version 1.10.1 on an experimental basis.

Note:

1. This is only available to Tech users (only users who are non-customer users)
2. Each command needs to be on a line by itself. See examples below.

Three commands are available called PLUS commands. Each starts with a + sign:

1. ++status: Status commands: You can change the status of the ticket from an email. For example, if your install has a status called Resolved, use the following on a line by itself:

++resolved

"

2. +@assign: Assign Commands can take three forms: +@assignGroup, +@assignTo, +@assignGroup/assignTo

So, if you would like to assign to a group, say Infrastructure, use +@infrastructure

In case you want to assign to a user, use the first part of their email id (before the @ part). So, for jondoe@yourdomain.com, use:

+@jondoe

Do remember, this would work only if this user is already part of the group that the ticket is assigned to. This is a great way to assign a ticket to yourself, for example.

You can also assign to another user, in another group by using group/user format:

+@telecomm/janedoe

3. ++rc: Restrict comment: The restrict comment feature available on a ticket can also be applied via email by using the: 

++rc

command

The commands are removed from the mail body before being logged, but are logged in the audit trail for future reference.