If the Change tickets module has been enabled, you can manage and create a special type of tickets to manage Change in your organisation.

Change tickets area should look familiar as it is pretty similar to Incident and SR tickets. However, there are some important differences. There are some extra fields available which relate to managing change. See graphic below

Specially note Start and End fields. These define your Change schedule and can also be viewed under list of change tickets.

Change Flow

Let us look at a typical flow for Change Tickets.

Say we initiate a change ticket, select a Workflow and save the ticket. This would no initiate a workflow. After all approvals have been processed, we come back and setup a start and end date for the change. This is now visible at a central location under the list of Change tickets.