Backup for Idesk constitutes of two parts

• Database and
• Attachments

Database

We assume that, as an admin, you are familiar with databases and backing them up on a regular basis.

Still, there is a database backup utility provided and is under your-server-url/utils/ folder. Follow the file to read about options.

Also provided is a basic ftp utility for copying to an external ftp server and is available at your-server-url/utils/ftp.php

If using a windows server, it is usually straightforward to create a .bat file for running copy or xcopy commands and adding this to Schedule Tasks.

Attachments

To backup attachment, simply backup the attachments folder. This folder contains images attached to tickets and used by Knowledge Base.

In any case, several deployments use a Virtual environment and server backups or snashots are an integral part of the general deployment.