INVICTADesk for LANDESK, contains a powerful set of libraries and is fully pre-configured with integration into LANDESK Management Suite.

This facilitates inspection of asset inventory management, automated software deployment and remote control of machines all from within an open incident in INVICTADesk without the need to open the LANDESK console. Following actions are available from with the desk:

• Dynamic / real time hardware and software device Inventory from LANDESK Server
• Directly Remote Control device
• Schedule a software deployment job including choose method of deployment
• Automatically update incident with software deployment status including job complete
• Automatically notify user of job complete status
• Uninstall / remove software with automatic incident updates
• Full audit trail
• Dynamic interface with smart phone, PAD and computer screen support

In addition to the above, you can also

• Log / open an INVICTADesk incident from within the LANDESK console
• View tickets for machine owner
• View tickets for asset

Gettig Started

To invoke asset's data and fetch it in real time, locate the following on an active ticket.

If the icons are disabled as in the sample graphic below, either the inventory was not found in LANDESK or the server is not reachable.

Contact your desk administrator for further information if you encounter the above scenario.

Inspecting Inventory information

Click on any of the tabs to get more details on each of the categories. For package deployment see next section.

Package Deployment

Note: Package List command button will be disabled if the ticket is unsaved. A message will be displayed prompting you to save the ticket before invoking the package deployment feature. Make sure the ticket has been saved prior to invoking this action.

Clicking Package List opens the following popup window so that you can complete the deployment.

Feedback

After clicking deploy, a request is sent to LANDESK. Task ID returned by LANDESK is logged in the audit rail for traceability(shown highlighted in the screenshot below). Other information is logged in the ticket's Audit Trail and, if successful, ticket is marked resolved.

With ticket's status being changed, an email is triggered and sent to the user.

The ticket is marked Resolved. This is so that the user can rpovide feedback if faced with any issues. Based on the Auto Close settings ticket is closed by the system as in the following graphic.

Remote Control

Refer to the first graphic in this section and notice the Remote Control icon. Invoking this opens the LANDESK remote control function using the browser. Provide your login details for LANDESK remote control and continue.

This is a powerful feature from LANDESK which aids in managing remote machines from within your browser without installing any additional software.