The desk has a built in parser for email based integration with Nagios.

Please check the Solarwinds section on how to setup a service item to correctly integrate mail parsing into the desk.

As with Solarwinds, the desk can open and close tickets automatically for Nagios as well. Remember, the most important aspect is that an Asset id sent by Nagios event is available in the desk. If not, an asset can be added manually in the desk.

If the Asset is not found within the desk, closure of a ticket may not be possible. Recap:

1. Make sure there's a vaild user in the desk with an email. This is needed to detect if the FROM address is a valid user.

2. Setup a Service Item with required information.

Sample mail format from Nagios:

Open / On an event in Nagios

Subject:PROBLEM Host WIN-ITMS is DOWN

Body:

** PROBLEM Host Alert: WIN-ITMS is DOWN **
***** Nagios *****

Notification Type: PROBLEM
Host: WIN-ITMS
State: DOWN
Address: 10.1.1.52
Info: NOT REACHABLE

Date/Time: Thu Aug 13 16:18:32 MSD 2014

Close / On closure of an event in Nagios

Subject:RECOVERY Host WIN-ITMS is UP

Body:

** RECOVERY Host Alert: WIN-ITMS is UP **
***** Nagios *****

Notification Type: RECOVERY
Host: WIN-ITMS
State: UP
Address: 10.1.1.52
Info: PING OK - Packet loss = 0%, RTA = 26.00 ms

Date/Time: Thu Aug 13 17:08:16 MSD 2014

Please contact us for more complex situations and customisation.