Page load times

can be enabled in /protected/config/main.php file and used to evaluate performance. As a benchmark, a system with roughly 7000 tickets should load the dashboard in under 0.4 seconds.

Server not reachable

No Database access

Error management

Error tracing and management is done at two levels: Built in within the interface and forcing errors to be displayed on a page.

Within the desk

Most errors can easily be captured by the desk itself. If a section of the application causes an error, the error trace is available on the page itself. In case reporting such an error, pls copy and paste the text from the error box in your message. See screenshot below.

Display errors on page

If you land up on a page with the above error display, click the Error Detail link and copy and email the contents inside so we can trouble shoot the issue.