This section deals with enhanced features available in Idesk if IPulse has been integrated.

Idesk side

Modified view of Ticket form

The Navigation Bar in Idesk can have an extra icon to open and auto-login to IPulse from Idesk. For auto-login to work, an administrator should have setup your account in IPulse as an authorised auto login user and allowed auto login for your Role in Idesk.

Asset area

The icons shown above are enabled if the asset is found in IPulse list of assets. Since Idesk can contain local assets as well, these icons appear greyed and the mouse cursor shows disabled for assets not in IPulse.. Additionally, the icons can appear disabled if the Pulse server is not accessible at that time.

Inventory Detail screen

Package Deployment

After clicking deploy, a request is sent to IPulse. The status is logged in the ticket's Audit Trail and, if successful, ticket is marked resolved. With ticket's status being changed, an email is triggered and sent to the user.

The insertion of the request in Pulse generates a task id which is captured by the desk and, for traceability, added to the audit trail information. See highlighted text below.

IPulse side

Find the above link in IPulse to get list of computers managed within IPulse.

Clicking on the icon to invoke Idesk interface would load the following pop-up form.

Trouble shooting

In most cases, problems working with the interfaces above can be caused by your browser's pop-up blocker. Add the Ipulse and Idesk urls to your safe list.