Logs accessible from within the desk

Mail Logs

Mail logs contain a record of mails received via email by the desk but FAILED to be processed. Mails which have been successfuly processed are not logged here as these would in any case have been coverted to tickets.

System Logs

Nearly all interactions performed in the desk are captured here. Actions performed by Schedule Tasks (Cron) are logged as Super Admin (or whatever the name of the super admin is) as the process runs under super admin context.

Other Logs

Application level logs are in

server_path/protected/runtime/application.log

and have most access information.

Refer Schedule Task / Cron section to enable Cron logs.

Special Logs

There are settings to enable application level debug Logs. Speak to a technician at Idesk who can help you debug application level issues if you are experiencing problems at code level.

Also see the section Troubleshooting.