Before you start using the system, it is a good idea to add your licence information.

You will need your identifier (system) key to obtain a licence. The licence key is usually emailed to the id provided at the time of purchase of your license.

Copy the identifier key from the license screen and mail it to your Idesk sales representative who will assist you further with the process.

Your license key will usually be sent in a text file attached to the email and will contain a long series of characters. Carefully copy the entire key and paste it into the text area provided and click Submit.

Once accepted, it will show you basic information like company name, no of users and validity.

Keeping an eye on License expiry

Extreme left of the bottom of every page shows some quick license information. Starting with 30 days or less left for your license to expire, an additional Days Left information is shown (see example below)

Also, email reminders are sent at 30 days and 5 days from expiry to the superadmin email address used during installation of the desk.