Get help using Idesk
Each user within Idesk has permissions to do various tasks.
Select your role to see what features are available to you and how to use them.
Getting Started
Accessing the system
The system is completely browser based and as such can run on any version of
- IE 9 and above
- Chrome
- Firefox
- and other Mozilla compatible browsers with support for java script.
Most smart phones with a browser and most tablets can be used to access the system working well with either orientations of landscape or portrait.
For a general introduction to the desk please visit the section depending on if you are a Normal User, Staff or Administrator
Login to the desk
What login name to use?
In most systems, just your log in name should work. So if your log in name is johndoe enter that without extra text.
Your password is the same you use to log on to your company computer.
Important Note
From time to time there may be important announcements displayed on the log in screen (see screen shot).
Make sure you read that as it may contain important updates and information.
Contact your help desk staff if you are unsure of an option or need further assistance.
Your Password
I can’t remember my password for signing in. How do I reset it?
This depends on the type of user you are in the desk. If you have a corporate log in, your password can not be reset from the desk.
However, if you are a user created within the desk, your password can be rest on your own.
To reset your password, locate the login page and find the link for "Forgotten Password" next to the password field.
Click on the link and follow instructions.
(Refer image in Login)
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